All orders come with real-time online tracking. After you purchase, you will receive a confirmation email when your product has been shipped with your tracking number attached.
Fast Delivery is a priority, we stand behind everything we sell. If you are not 100% satisfied with your purchase, we have amazing customer service and we'll work with you until you are satisfied
New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund. Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes ( we advise to read Return policy). Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.
The delivery time for international sends can vary depending on the destination; from 3-5 days for nearby countries and up to 14 days for countries further away.
When a parcel is booked, we will provide an estimated delivery timeframe.
This will give you an idea how long parcels typically travel. It's important to know that this is not a guaranteed delivery date.
If your item has not arrived within 2 business days from the last day of the ETA window, please contact your local postal authority to check on its whereabouts.
